Why You Can’t View Attachments in Outlook?

If you are facing the same problem, you can’t view attachments in Outlook. Then you are in the right place. Here, we will provide you with great solutions and the reasons behind them.

Today, users not only use Outlook for email management but also for contact management, calendaring, and scheduling. It offers many features to help the users in their work, like quick search, sharing calendars, attachment reminders, customization, etc. You can connect your Outlook with Microsoft or Office 365 as well. But with all of this, there are still some problems you can encounter while facing them, such as attachments not showing Outlook.

Reasons Why Users Are Unable to View Attachments in Outlook

If there are any problems regarding the file, then it happens if the fault is in the file or the program. Similarly, in this case, the reason why this happens is because of.

  • The preview option of your program is disabled.
  • Issues in app settings and synchronization
  • There is a file compatibility issue.
  • No or poor connectivity in your Outlook.

So these are some of the reasons why you cannot see the attachments. Now let’s know the solutions to solve this.

Solutions to Fix Can’t View Attachments in Outlook

To solve this problem, there are various solutions: updating the program, disabling antivirus, and emptying the temporary internet file folder. These are free and manual methods. After that, the problem still has not been solved, so you can use a third-party tool. So, here we suggest four methods.

  • Updating the Outlook program.
  • Disabling antivirus software.
  • Empty the temporary internet files folder.
  • Using a tool to view the attachments.

Solution 1: Updating the MS Outlook Program

There are a lot of problems that occur if you are still using outdated versions of the program. So, if you are still using the outdated version of the program, then update it. To check for any updates.

  1. Click on the File menu of the Outlook program.
  2. Select the Office account and then the Update option.
  3. Click on Update Now. After that, restart your program.

Solution 2: Disabling Antivirus Software

Sometimes antivirus mistakenly considers a healthy file as a virus or malware. If you think there is no issue with your attachment, then you can turn off the software.

Solution 3: Empty the Temporary Internet Files Folder

When you save attachments in Outlook, first copy the attachment to a subfolder in the temporary internet files folder. If we do not manage this properly, then this folder will become full, and this means you can’t view attachments in Outlook. So remember to always empty the folder after you save the file.

  1. Press the Windows+R keys and search for regedit.exe.
  2. Open the Registry Editor tool and click on the Edit option. Select the Find option.
  3. Type OutlookSecureTempFolder. Click on the Find Next option.
  4. Navigate to the registry key where your folder is located. Copy that location by double-clicking.
  5. Open the Run Utility, paste the location, and click Enter.
  6. The folder will open and delete all the files in it.
  7. Restart Outlook and open the attachments.

If using this and the other two methods does not solve the problem, then it is better to use the software method, as it helps you view emails with attachments without any issue.

Solution 4: Professionally Solve Can’t View Attachments in Outlook

This solution definitely solves the problem, even if you have a corrupted file. FreeViewer PST Viewer Tool is software you can use to view multiple files at the same time. With this, you can easily view your file without any problems. In addition, you can enjoy various reasons as well.

Features of Software

  • The software provides you with a complete preview of your emails, contacts, calendars, attachments, etc.
  • You can view the file in various modes, such as HEX, HTML, RTF, MIME, etc.
  • It is available in all the Windows versions.
  • The software has a scanning option to view corrupt files.
  • During the process, you can read all the email properties of the file.

Steps to View Attachments in Software

  1. Download and then install the software. Go to the Add File option.
  2. Browse to the location where your file is, and click on the advance scan option if your file is corrupted. Press the Add File option.
  3. After that, your file is automatically loaded into the software. Now, you can read the attachments in the file very easily.
  4. If you want to view contacts, calendars, events, journals, etc. at the bottom of the screen.
  5. To view the screen horizontally and vertically, click on the Switch View option.


This article provides a detailed explanation of why users facing this issue can’t view attachments in Outlook. We also explain the four best methods that can easily help you solve the problem. Now, it is your own choice which you want to use, but make sure that you first see their pros and cons.