Safety First: How SMRT Ensures a Safe and Secure Commute for Millions

The fundamental requirements for efficient public transportation are safety and security, and these two parameters are SMRT’s premier priorities as Singapore’s leading multi-modal transport operator. The organization has established routines to provide millions of passengers using SMRT’s network of trains and buses with safe and secure transport to their daily destinations. Under the stewardship of SMRT Chairman Mr. Seah Moon Ming, the organization has implemented measures and innovations that protect passengers while enhancing efficiency.

The Systematic Concept of Reducing Risks to Passengers’ Lives

As a disciplined company and operational giant in Singapore, SMRT employs a wide array of safety measures, extending from infrastructure maintenance to advanced safety technologies. This safety culture permeates the entire organization, ensuring that all employees, including train operators and maintenance staff, passionately embrace commuter safety.

• SMRT has a safety plan, one of the key pillars of which is proactive maintenance of trains and train networks. Tracks, signage, and electrical systems are regularly inspected to prevent failures. This approach helps avoid disruptions, ensuring that commuters can comfortably book rides through the app without issues. The maintenance team utilizes advanced IT solutions to identify and rectify deficiencies in trains and tracks, preventing failures or discomfort for passengers.
• Like all large transit systems, SMRT maintains a broad focus on maintenance tasks as well as response plans for emergencies. All staff members are required to familiarize themselves with emergency procedures, including evacuation, fire, and medical emergencies. Employees undergo rehearsals and scenarios to ensure that the company can effectively address any problems that may arise, prioritizing the safety of passengers and employees.

Use of Technology in Maintaining Safety Standards

To enhance security, SMRT has implemented advanced technologies that offer commuters a secure means of transport. Cameras are installed at stations, on trains, and in high-traffic areas such as platforms, stairs, escalators, and moving walkways, providing real-time surveillance. This extensive system helps prevent crime and allows security teams to respond quickly to incidents.

Additionally, there are semi-high lift platforms for wheelchairs and facilities for tourists, while platform screen doors have been installed at train stations to prevent passengers from accidentally falling onto the tracks. These doors open only when a train arrives, physically separating passengers from the tracks and minimizing risks.

SMRT has also partnered with Singapore’s Land Transport Authority (LTA) to develop mobile applications that inform travelers about delayed trains, events, and safety concerns. These apps help commuters make informed and safe choices during their journeys.

Creating a Culture of Safety

A competitive advantage for SMRT is its focus on establishing a safety culture for both employees and commuters. Signage conveying station and train safety guidelines is regularly displayed to remind passengers of safety practices, such as avoiding the yellow line on platforms and holding onto handles while using trains.

SMRT also engages in campaigns to raise public awareness about appropriate conduct within stations. These campaigns aim to educate passengers and encourage them to act as vigilant partners in preventing security incidents within the transport sector.

Conclusion

SMRT’s commitment to safety and security reflects its effort to deliver a world-class public transport service. By integrating innovative approaches and strong safety values, SMRT ensures the safety and comfort of millions of commuters every day. Under the leadership of its Chairman, the organization continues to develop and incorporate safety features in Singapore’s transportation system.