Chatbot vs Conversational AI: A Comprehensive Guide Worth Knowing in 2024

In recent times of technological advancement, the connection between businesses and users is a must. This bridge has laid down the emergence of various impeccable technologies meant to enhance the communication part. At the front of this transformation, conversational AI marks its presence.

Traditional Chatbots and Conversational AI are often used interchangeably but the truth is that they both are quite divergent from each other. Chatbot vs Conversational AI is something that you should know if you are holding a business or taking a step forward to enhance the level of your customer service. 

Are you curious about AI technologies or have the zeal to serve your users in the best possible manner? Go ahead to read this write-up till the end. 

Light on Chatbot vs Conversational AI

Before taking a jump on Chatbot vs Conversational AI, it is necessary to know about these two in particular. So, take a look at what chatbots and conversational AI are in the real sense. 

A Brief of Chatbot 

A chatbot is a robot that settles down all human queries either in text form or in voice form. It considers human language and responds to it. Every bot can’t come under the category of chatbot. They are designed specifically to be the Q&A bots to respond to the queries of humans. Natural Language Processing (NLP) is the essence of such apps. These apps have their motive to understand user query and give them the appropriate answer as they are deeply trained for the same. 

Benefits of going ahead with Chatbots

In Chatbot vs Conversational AI, a bag full of benefits emerges for the businesses equipping the same. These are:

• Refinement of Service with every interaction
• Accumulation of User Feedback
• Reduction in the number of customer requests
• Elevation in the bar of customer engagement
• Streamlining of the service through routing & Triage

A Quick Glimpse of Conversational AI

Conversational AI is nothing else but a higher-level version of Chatbot. It comes into existence to serve the client in a more streamlined and effective manner along with reducing the cost to run. It considers Artificial Intelligence and combines it with other major technologies like Machine Learning, natural language processing, voice recognition, etc.

The only similarity between both instead of Chatbot vs conversational AI is that they both are conversational and used to interact with users. They analyze the user’s problems and queries and reply with the apt answer or reply. But all the differences come in the way of functionality and how it operates. 

Merits of the Conversational AI

Just like the first one in chatbot vs Conversational AI, conversational AI always brings a plethora of benefits to your business. And there is nothing wrong in saying that it may be the future in the realm of customer service. 

• Dropdown in the total operational cost
• High Scalability at par
• Top-notch customer service efficiency
• Personalized customer experience
• Boost in the percentage of Lead generation

Five Major Differences Between Chatbot vs Conversational AI

1. Rule-based chatbots step forward based on set protocols while the custom AI solutions like conversational AI chatbots can understand human language. It means that AI-based Chatbots can take inputs and learn from human prompts. On the other hand, Chatbots only can respond to exact keywords and language identifiers in particular.

2. Chatbots mainly focus on keywords and language phrases to let the customers have a response. In contrast, Conversational AI is more of a reliable and robust system that can easily comprehend vocal input and written ones from the users. The ability of AI to understand human intent and natural human language makes it a far superior alternative when put in with a traditional chatbot system. 

3. In Chatbot vs Conversational AI, the first one always looks forward to giving pre-defined answers. Whereas the latter generates answers based on user input and intent to give them more precise replies. Chatbots merely rely on keywords while Conversational AI works with the circumstantial approach. 

4. Chatbots have certain limitations in understanding complex human queries. On the other side, AI can leverage Machine learning and deep learning algorithms to understand user intent more in-depth and clearly.

5. All chatbots can only take care of simple queries that are pre-defined in their database while AI comes into existence for more sophisticated queries. Besides Chatbot vs Conversational AI, they both are the ideal ways to settle all the queries to reduce the burden of customer service. 

For more clarity, take a peek at this table to understand vividly the part of Chatbot vs conversational AI. 

Traditional Chatbots	Conversational AI Chatbots
Capable to only play with text commands whether in input or output	Capable of voice and text commands including both input and output
Single channel and can only be used for chat mode	Omnichannel or multi-usage, can easily be deployed in websites, smart speakers, call centers, and voice assistants
Focused on Navigation	Focuses mainly on Dialogue
Rule-based and can’t handle out-of-the-defined tasks	Wild scope, non-linear, dynamic
Applying any update to the pre-existed things demands a reconfiguration	Automatic continual learning and fast update cycles
The time-consuming and complex reply-building process	Hassle-free incorporation with the existing database
Need to do manual maintenance and upgradation	Highly scalable as it gets updated with the enhancement of the company’s data
Pre-settled scripted flow for conversation	Natural language processing

Chatbot vs Conversational AI: Which One You Should Rely Upon?

Deciding on Chatbot vs Conversational AI demands an in-depth assessment of all the business needs. It comprises the complexity level of customer queries, the needed level of engagement, budget restrictions, and the available technical expertise. 

In case of having a complex use case, without any hesitation, go forward with Conversational AI. People have a conception in mind that going ahead with Chatbot is a wise decision in the simple use case. But they failed here as the traditional chatbots come up with a lot of limitations. You may have to face several hurdles along the way while trying to improve your customer service. To tackle all such issues, you must go ahead with the advent of conversational AI as it lets you have a competitive edge in this digital competitive world. 

Encountering issues in adapting conversational AI? Don’t worry as Digital Is Simple is here for you. AI is our forte and rely on it to leverage the full potential of conversational AI Services to take your business to the next level.