HP DeskJet 2755e Can’t Connect to My WiFi Network

The HP DeskJet 2755e is a popular all-in-one printer known for its reliability, ease of use, and wireless printing capabilities. However, sometimes users encounter issues when trying to connect the printer to a WiFi network. These problems can stem from various factors, such as incorrect settings, weak signals, or software conflicts. If you are facing difficulties connect hp deskjet 2755e to wifi network, this comprehensive troubleshooting guide will help you identify the root cause and provide solutions to get your printer connected.

Common Reasons Why the HP DeskJet 2755e Can’t Connect to WiFi

Before diving into the step-by-step troubleshooting process, it’s essential to understand the common reasons behind the connection issues:

1. Incorrect WiFi Credentials: Entering an incorrect SSID (network name) or password is one of the most common reasons why printers fail to connect to a WiFi network.
2. Printer Not in Setup Mode: If the printer is not in WiFi setup mode, it won’t be discoverable by the network or the HP Smart app.
3. Router Issues: Problems with the WiFi router, such as signal interference, outdated firmware, or incompatible settings, can prevent the printer from connecting.
4. Network Configuration Problems: Incorrect network configurations, such as conflicting IP addresses, disabled DHCP, or restricted network settings, can hinder the connection.
5. Software Conflicts or Outdated Firmware: Outdated printer firmware or software, or conflicts with installed security software, can also block the connection.
6. Weak WiFi Signal or Interference: Physical obstructions or interference from other electronic devices can weaken the WiFi signal, making it difficult for the printer to connect.

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Step-by-Step Troubleshooting Guide to Resolve HP DeskJet 2755e WiFi Connection Issues

Step 1: Verify Printer and Network Compatibility

1. Ensure Printer is Compatible with the Network: The HP DeskJet 2755e supports both 2.4 GHz and 5 GHz WiFi networks. Make sure your router is compatible with these frequencies.
2. Check Network Name and Password: Verify that you have the correct network name (SSID) and password. Ensure there are no spaces or special characters that may cause entry errors.

Step 2: Put the Printer in WiFi Setup Mode

If the printer is not in WiFi setup mode, it won’t connect to the network. Here’s how to enable WiFi setup mode:

1. Reset the Printer’s Network Settings: Press and hold the Wireless and Cancel buttons on the printer simultaneously for 3 seconds. The blue wireless light will start blinking, indicating that the printer is in setup mode.
2. Confirm WiFi Setup Mode: The blinking blue light on the wireless button confirms that the printer is ready to connect to a WiFi network.

Step 3: Restart Printer, Router, and Device

Sometimes, a simple restart can resolve connectivity issues:

1. Restart the Printer: Turn off the printer, wait for 10 seconds, and turn it back on.
2. Restart the WiFi Router: Unplug the router from the power source, wait for 10-15 seconds, and plug it back in. Wait for the router to establish a stable connection.
3. Restart Your Device: Restart the computer, smartphone, or tablet you use to set up the printer.

Step 4: Use the HP Smart App for Connection

The HP Smart app simplifies the process of connecting the printer to WiFi:

1. Download the HP Smart App: Install the HP Smart app from the HP website or your device’s app store (Google Play Store for Android or Apple App Store for iOS).
2. Open the HP Smart App: Launch the app and create or sign in to your HP account.
3. Add a New Printer: Click on Set Up a New Printer. The app will search for printers in setup mode.
4. Select the HP DeskJet 2755e: When the printer appears on the list, select it and follow the on-screen instructions to connect it to your WiFi network.
5. Enter the WiFi Password: Make sure to enter the correct network password and follow the prompts to complete the setup.

Step 5: Check Router Settings and Network Configuration

Issues with the router settings can prevent the printer from connecting to the network:

1. Update Router Firmware: Ensure that the router’s firmware is up-to-date. Visit the router manufacturer’s website for instructions on updating the firmware.
2. Check for MAC Address Filtering: If your router has MAC address filtering enabled, make sure to add the printer’s MAC address to the list of allowed devices. You can find the MAC address in the printer settings or the HP Smart app.
3. Ensure DHCP is Enabled: The Dynamic Host Configuration Protocol (DHCP) must be enabled on the router to assign an IP address to the printer automatically. Check your router settings to ensure DHCP is enabled.
4. Reduce Network Interference: Ensure that the printer and router are placed in open areas, free from physical obstructions, and away from electronic devices that may cause interference.

Step 6: Manually Connect the Printer Using WPS (WiFi Protected Setup)

If the HP Smart app method doesn’t work, you can connect the printer using the WPS method:

1. Check Router for WPS Button: Ensure that your router has a WPS button.
2. Activate WPS on the Router: Press the WPS button on the router.
3. Activate WPS on the Printer: Within two minutes of pressing the WPS button on the router, press and hold the Wireless button on the printer until the wireless light starts blinking.
4. Wait for Connection: The printer will attempt to connect to the network. Once connected, the blue wireless light will stop blinking and remain solid.

Step 7: Update Printer Firmware and Software

Outdated firmware or software can cause connectivity problems:

1. Check for Firmware Updates: Use the HP Smart app or visit the HP support website to check for any available firmware updates for the HP DeskJet 2755e.
2. Install Firmware Updates: Follow the on-screen instructions to download and install any updates. Restart the printer after the update is complete.

Step 8: Disable Security Software Temporarily

Sometimes, security software or firewalls on your device can interfere with the printer’s ability to connect to WiFi:

1. Temporarily Disable Security Software: Disable any antivirus, firewall, or VPN software on your computer or mobile device.
2. Attempt to Connect the Printer Again: Use the HP Smart app to reconnect the printer to the WiFi network.
3. Re-enable Security Software: Once the connection is successful, re-enable your security software.

Step 9: Reset the Printer to Factory Settings

If all else fails, resetting the printer to its factory settings can resolve stubborn connectivity issues:

1. Perform a Factory Reset: Press and hold the Wireless button and the Power button for 5 seconds.
2. Re-enter Setup Mode: After the reset, the printer will restart and enter setup mode, indicated by a blinking blue light on the wireless button.
3. Repeat the Setup Process: Use the HP Smart app to set up the printer from scratch.

Step 10: Contact HP Support

If you have tried all the above steps and still cannot connect your HP DeskJet 2755e to your WiFi network, consider contacting HP support for further assistance:

1. Visit the HP Support Website: Go to the HP Support website and search for your printer model.
2. Contact HP Customer Support: Use the available options to chat with an HP representative, schedule a call, or submit a support ticket.

Conclusion

Connecting your HP DeskJet 2755e to a WiFi network should be a straightforward process. However, if you encounter any issues, this comprehensive guide provides various troubleshooting steps to help you resolve connectivity problems. By ensuring the printer is in setup mode, checking network settings, updating firmware, and using the HP Smart app, you can overcome most connection challenges and enjoy seamless wireless printing. If all else fails, contacting HP support is your best option to get personalized assistance.